Frequently Asked Questions

Everything you need to know before booking our services.

At Home Cares Times, we want every customer to feel informed, confident, and comfortable with our process. Below are answers to the most common questions clients ask about our services in Rwanda.

Yes. We provide same-day service depending on availability.
For urgent needs, call us directly at +250 788 354 706.

Yes. We work Monday to Sunday, including after-hours services for emergencies, fumigation, or urgent pest control.

You can:

Call us,

Fill out the online booking form, or

Send us a message via WhatsApp.

We respond quickly.

Yes. We serve:

Gasabo

Kicukiro

Nyarugenge
And we can schedule services in other districts upon request.

Absolutely. We use government-approved, eco-friendly chemicals that are safe when used properly. Our technicians follow strict safety protocols.

Most treatments take 1 to 2 hours, depending on the size of the area and the level of infestation.

  • Insects like cockroaches and ants: 24–48 hours

  • Rodents: Usually within 48–72 hours

  • Termites: May require follow-up treatments

We give after-care instructions to ensure long-term results.

We recommend every 3–6 months, especially for homes, hotels, restaurants, and offices.

Typically 2 to 4 hours, depending on the type of treatment.
Our team will give exact instructions before starting.

No. We cover or protect items as needed. Only food items should be properly stored.

Yes — but we advise staying out of the treated area for the recommended time for maximum safety.

Deep cleaning covers:

  • Floors

  • Walls

  • Ceilings

  • Windows

  • Bedrooms

  • Bathrooms

  • Kitchen

  • Balcony

  • Office spaces

  • Built-in cabinets

  • Appliances (optional)

It is more detailed than normal cleaning.

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